Privacy Collection Notice

Who we are

Your personal information is being collected by ADDELEC POWER SERVICES PTY LTD (ACN 118144399) of 43-47 Newton Rd, Wetherill Park NSW 2164 Australia trading as:

• Addelec
• Addelec Power Services

Contact details

Please contact the Privacy Officer with the following methods:

Address: Addelec Power Services Level 2/43 Newton Rd, Wetherill Park NSW 2164 Australia
Phone: 1300 556 601
Email: customerservice@ipd.com.au

What is in this notice?

This notice describes how we collect, hold, use, and share your Personal Information.

It includes:

• The kinds of personal information we collect
• The reasons we collect and use that information
• Whom we share your information with
• How to access our Privacy Policy or contact us about our privacy practices

You should also read the terms and conditions for any products and services we offer. These terms may contain more information about the ways we collect, hold, use, and share personal information for those products and services.

What is personal information?

Personal Information includes information or an opinion about an individual that identifies or can be used to reasonably identify them. This can include a person's name, postal address, email address, and contact details.

What information we collect?

We collect Personal Information about you when you engage with us directly, visit our website (including opening a client account online) engage with us via the social media platforms we use. The Personal Information which we may collect includes but is not limited to:

• Contact name
• E-mail address
• Phone number
• Your postal address

We may collect this information from you, a person acting on your behalf, or a third-party service provider who has captured your information and shared it with us. If you give us information about others, you must have the authority to do so and tell them what is in this notice.

Why is your Personal Information being collected?

The purpose of collecting your personal information is to:

• To confirm your identity and manage our relationship with you, including contacting you about any special offers you may be interested in
• To deliver products to you, which you have purchased from us
• To identify, manage and minimise security risks and prevent fraud, scams, and other authorised activities
• To design, price, improve and manage the products we provide
• For any other purpose you consent to or opt-in
• For any other purpose set out in our Privacy Policy

What would happen if your Personal Information was not collected?

If you don’t provide or if we are unable to collect, your personal information, or if the information you give us is inaccurate or incomplete, we may not be able to deliver our products to you or process any returns.

To whom will your Personal Information be disclosed?

The information we hold about you will not be shared with any third party, except our delivery partners.

Sometimes we may send your information overseas, including:

• To have your order processed by our overseas staff
• Service providers or third parties who store data or operate outside Australia
• Complete a transaction such as an international money transfer
• Comply with laws, assist government, and law enforcement agencies

Your information is unlikely to be disclosed overseas, except to our staff in Sri Lanka and Philippines.

Access to and correction of Personal Information and Complaints

Please refer to our privacy policy for information on how to:

• Make a privacy-related complaint
• Access or request an amendment of your personal information